Legal
Terms of Service
Last updated: 24 March 2026
Welcome to Goovo. These Terms of Service ("Terms") govern your access to and use of the Goovomobile application and the website at goovo.app (collectively, the "Service"), operated by Goovo("we", "us", or "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
1. Eligibility
You must be at least 16 years old to create an account and use the Service. By registering, you represent and warrant that you meet this age requirement. If we discover that a user is under 16, we will terminate the account and delete associated data promptly.
2. Account Registration
To use certain features of the Service, you must create an account. You agree to:
- Provide accurate, current, and complete information during registration.
- Maintain the security of your password and accept responsibility for all activity under your account.
- Notify us immediately at support@goovo.app if you suspect unauthorised access to your account.
We reserve the right to suspend or terminate accounts that violate these Terms or that have been inactive for more than 12 months.
3. Goovo Points (GP)
3.1 Earning GP
Goovo Points are earned by completing steps tracked through Apple HealthKit (iOS) or Health Connect (Android). The rate at which GP is earned may change at our discretion. GP has no monetary value outside the Service and cannot be transferred, sold, or exchanged for cash.
3.2 Redeeming GP
GP can be redeemed for rewards at participating partner locations, subject to availability. Redeemed rewards are final and non-refundable. We reserve the right to modify, suspend, or discontinue any reward at any time without prior notice.
3.3 GP Expiry
GP does not expire while your account remains active. If your account is deleted or terminated, any unredeemed GP will be forfeited.
4. Goovo Pro Subscription
Goovooffers a premium subscription ("Goovo Pro") that provides enhanced features such as 2× GP earning, additional free monthly redemptions, and entry into the Goovo Pro leaderboard pool. Pro does not provide any advantage in step counting or guarantee any prize.
- Billing: Goovo Pro is billed through Apple In-App Purchase (iOS) or Google Play Billing (Android). We do not process payments directly.
- Auto-renewal: Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period.
- Cancellation: You can cancel your subscription at any time through your App Store or Google Play account settings. Cancellation takes effect at the end of the current billing period.
- Refunds: Refund requests are handled by Apple or Google in accordance with their refund policies. We do not process refunds directly.
5. Acceptable Use
You agree not to:
- Manipulate, falsify, or artificially inflate step counts or GP balances.
- Use bots, scripts, or automated tools to interact with the Service.
- Attempt to gain unauthorised access to other accounts or our systems.
- Use the Service for any unlawful purpose or in violation of any applicable law.
- Harass, abuse, or threaten other users through the Service.
- Reverse-engineer, decompile, or disassemble any part of the Service.
Violation of these rules may result in immediate suspension or termination of your account, forfeiture of GP, and potential legal action.
6. Leaderboard & Monthly Prize
6.1 How ranking works
The monthly leaderboard ranks participants by the number of steps walked during the calendar month, verified on our servers. Manually-entered or otherwise unverifiable step data is excluded. The leaderboard resets on the 1st of each month. By participating, you consent to your username, avatar, and monthly step total being visible to other users. To opt out, contact us.
6.2 Pro and Free pools
Participants compete in one of two pools — a Free pool and a Goovo Pro pool — each with its own monthly prize. Goovo Pro subscribers compete in the Pro pool. NO PURCHASE IS NECESSARY to enter the Pro pool: any participant who walks at least the published monthly step threshold during the month is entered into the Pro pool at no cost.
6.3 Prizes
At the end of each month, the highest-ranked eligible participant in each pool may receive the prize described in the app. Prizes reward walking activity (skill), not chance. Prize type and value may change each month and are shown in the app. Prizes are awarded within a reasonable period after the month ends and have no cash value unless expressly stated. Goovo employees and their immediate families are not eligible. One account per person; multiple or fraudulent accounts are disqualified.
6.4 Fair play
Rankings are computed and verified on our servers. Manipulating step data, using automated tools, or operating multiple accounts results in removal from the leaderboard, disqualification from prizes, and possible account termination.
7. Intellectual Property
All content, features, and functionality of the Service (including but not limited to text, graphics, logos, icons, images, and software) are owned byGoovo and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any part of the Service without our prior written consent.
8. Third-Party Services
The Service integrates with third-party services including Apple HealthKit, Health Connect, RevenueCat, and Supabase. Your use of these services is governed by their respective terms and privacy policies. We are not responsible for the practices of any third-party service.
9. Disclaimers
The Service is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the Service, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will be uninterrupted, error-free, or secure.
Goovo is a wellness and rewards app, not a medical device. Step data and activity metrics are approximate and should not be relied upon for medical decisions. Always consult a healthcare professional for medical advice.
10. Limitation of Liability
To the fullest extent permitted by law, Goovo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Service, including but not limited to loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages.
Our total liability for any claim arising from or relating to these Terms or the Service shall not exceed the amount you paid to us in the 12 months preceding the claim, or €50, whichever is greater.
11. Account Deletion
You may delete your account at any time through the app (Profile → My Account → Delete Account) or by contacting us at support@goovo.app. Upon deletion, your personal data will be permanently removed within 30 days, and any unredeemed GP will be forfeited. Certain data may be retained as required by law.
12. Changes to These Terms
We may update these Terms from time to time. We will notify you of significant changes by posting the revised Terms on this page and updating the "Last updated" date above. For material changes, we will provide at least 14 days' notice via email or in-app notification. Your continued use of the Service after the revised Terms take effect constitutes acceptance of the changes.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of Cyprus, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved in the courts of Cyprus.
14. Contact Us
If you have any questions or concerns about these Terms, please contact us: